Privacy Policy & SMS Terms of Service
Effective Date: 10/29/2025
Last Updated: 10/29/2025
Stanford Van Lines Inc. (“Stanford Van Lines,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, request a moving quote, communicate with us, or opt in to receive text (SMS) messages.
By using our website or services, you consent to the terms of this Privacy Policy and our SMS Terms of Service.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and physical address.
- Service Details: Move type, origin/destination addresses, inventory, and scheduling preferences.
- Payment Information: Billing or payment details processed securely through third-party providers.
- SMS & Communication Data: Message history, delivery confirmations, and opt-in or opt-out preferences.
- Website Usage Data: Browser type, device information, IP address, and cookies used to improve user experience.
2. How We Use Your Information
We use the collected data to:
- Provide and manage moving and logistics services.
- Communicate with you about quotes, confirmations, or service updates.
- Send notifications or reminders related to your move.
- Respond to customer inquiries and support requests.
- Improve our services, website performance, and user experience.
- Comply with legal, regulatory, and safety obligations.
We will never sell, rent, or trade your information to third parties for marketing purposes.
3. SMS Communications and Consent
By providing your mobile number and opting in (online, via phone, or in writing), you consent to receive text messages (SMS/MMS) from Stanford Van Lines Inc. related to your moving services, quotes, and delivery updates. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For help, reply HELP or contact us at info@stanfordvanline.com or call (800)-678-1998.
We will not share mobile opt-in data or consent with third parties or affiliates for marketing or promotional use.
4. SMS Terms of Service
These SMS Terms of Service govern your participation in our messaging program.
4.1 Purpose of Messages
Messages may include:
- Quotes and estimate confirmations
- Scheduling and delivery updates
- Service reminders or changes
- Customer service communications
We do not send unsolicited marketing messages without explicit opt-in consent.
4.2 Message Frequency
Message frequency depends on your service activity (for example, multiple messages for scheduling and delivery updates).
4.3 Opt-Out
You can opt out anytime by replying STOP. You will receive one confirmation message that you have been unsubscribed. You will no longer receive SMS notifications unless you re-subscribe.
4.4 Help and Support
For support, reply HELP to any message or contact us directly at:
4.5 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Check your provider for details.
4.6 Privacy
We value your privacy. Any information collected as part of our SMS program will be used in accordance with this Privacy Policy.
We will never share mobile numbers or consent data with third parties or affiliates for marketing purposes.
4.7 Supported Carriers
Our SMS program works with most major U.S. carriers. Message delivery depends on your carrier’s network, and delays or undelivered messages may occur.
4.8 Changes
We may modify or update these SMS Terms at any time. Updated versions will be posted here with a new effective date.
5. How We Protect Your Information
We use appropriate technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction, including:
- Secure servers and encrypted data transfers (SSL).
- Restricted employee access to sensitive information.
- Regular security audits and compliance with DOT and carrier standards.
6. Cookies and Analytics
We use cookies and analytics tools to improve user experience, measure website performance, and personalize content. You may disable cookies through your browser settings; however, some site features may not function properly.
7. Third-Party Services
We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of services and online activity. Additionally, we use this information for site optimization and security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
We may link to or integrate with third-party websites (such as Yelp, BBB, or payment gateways). These third parties operate under their own privacy policies. We are not responsible for their content or data practices.
8. Data Retention
We retain your information only as long as necessary for business, legal, or regulatory reasons (for example, Department of Transportation record requirements). After that period, your data is securely deleted.
9. Your Rights
You may:
- Request a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for SMS or marketing communications.
- File a complaint with your state or local data protection authority.
To exercise these rights, contact info@stanfordvanline.com.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors.
11. Policy Updates
We may update this Privacy Policy periodically. All updates will be posted here with a new “Effective Date.” Continued use of our site or services after changes take effect constitutes acceptance of the new terms.
12. Contact Us
If you have questions or concerns regarding this Privacy Policy or our SMS Terms of Service, please contact us at:
Stanford Van Lines Inc.
17600 N Williams st Thornton, IL 60476
13. TCR Compliance Statement
Stanford Van Lines Inc. complies with The Campaign Registry (TCR) and all carrier requirements. All SMS messages are sent only to customers who have provided explicit opt-in consent. Each message includes clear opt-out instructions (STOP/HELP). No mobile information, opt-in data, or consent records are ever shared with third parties or affiliates for marketing purposes.